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FAQ

Why is my verification unsuccessful?

There can be several reasons why your verification may be unsuccessful. Here are some common factors that could lead to an unsuccessful KYC:

  1. Inaccurate or incomplete information: If you provide incorrect or incomplete personal details or documentation during the KYC process, it can lead to rejection. It is crucial to ensure that all information provided is accurate and up to date.
  2. Unverifiable documentation: If you submit documents that are difficult to verify or do not meet the required standards, such as expired identification documents or illegible copies, the KYC process may be unsuccessful. Documents illegible for identity verification include:
  • Personal ID Card
  • Residence Permit Card
  • National Passport
  • Driving License Meanwhile, documents elegible for the proof of residential address include:
  • Bank Statement
  • Utility Bill
  • Tax Declaration
  • Residence certificates/extracts issued by a public authority It is essential to provide valid, clear, and acceptable documents.
  1. Mismatched information: If there are inconsistencies or discrepancies in the information provided by you, such as mismatched addresses or conflicting personal details, it can raise concerns and result in an unsuccessful KYC. It is essential to ensure that all information aligns accurately. In the case of the submission of fraudulent documents the account will be suspended for further review and upon confirmation of fraud will be permanently deactivated.

If your KYC process was unsuccessful, you can try again while keeping in mind the common reasons for rejection mentioned above.

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