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FAQ

How is Cashback Calculated?

To further enhance your gaming experience with us, we've established a comprehensive Cashback system. This system is designed to reward your gaming activities, excluding player vs. player (PvP) games, on a regular basis. Below is an elucidated explanation of the Cashback calculation process:

  1. Observation Periods: We meticulously monitor your gaming activities every day (from 00:00 to 23:59:59), weekly (from Monday 00:00 to Sunday 23:59:59), and monthly (from the first day at 00:00 to the last day at 23:59:59). Please note, PvP games are not included in these calculations.
  2. Evaluation of Gaming Activity: Our system evaluates the total amount you've wagered against your total winnings and awarded bonuses. This evaluation aims to determine if your net spending exceeds your net winnings, making you eligible for Cashback.
  3. Loyalty Level and Cashback Rate: Your Loyalty Level significantly influences the Cashback rate you receive. Higher Loyalty Levels command higher Cashback rates, acknowledging and rewarding your continued engagement and loyalty.
  4. The Calculation Methodology Explained:
    • Total and Periodic Revenue Assessment: Initially, we examine the Total Net Casino Revenue to ensure it is positive. Subsequently, we assess the Period Net Casino Revenue for the specific period—daily, weekly, or monthly. If this is also positive, we proceed to calculate your Cashback.
    • Application of Coefficients: To the base Cashback rate determined by your Loyalty Level, we apply specific coefficients for daily (e.g., 0.15), weekly (e.g., 0.35), and monthly (e.g., 0.5) calculations. These coefficients act as multipliers, enhancing your Cashback based on the duration of your gaming activity.

    This method ensures that Cashback is awarded not merely on the frequency and loyalty of your gameplay but also considers the profitability of your activities to the casino over each observed period.

  5. Claiming Your Cashback: Once calculated, your Cashback is ready for activation the day following the conclusion of each respective period. It's crucial to activate your Cashback within the specified timeframes—within 3 days for daily Cashback, by the end of the current week for weekly Cashback, and by the end of the current month for monthly Cashback. Failure to do so will result in the expiration of the Cashback.

This Cashback system is a token of our appreciation for your patronage and active participation. Should you require further clarification or assistance, our support team is readily available to assist you. We wish you a rewarding and enjoyable gaming experience.

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